Terms & Conditions

Last Updated: August 6, 2024

Welcome to Sydney Used Office Furniture. By accessing our website or purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully.

We are committed to operating in full compliance with Australian law. The following policies have been carefully developed to meet and exceed the legal requirements set by local, state, and federal regulations.

1. Definitions

• “Company,” “We,” “Our,” and “Us” refer to Sydney Used Office Furniture.
• “Customer,” “You,” and “Your” refer to the person or entity purchasing products or services from Sydney Used Office Furniture.

2. General Conditions

• By agreeing to these terms and conditions, you represent that you are at least the age of majority in your state or province of residence.
• We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

• Availability: All products are subject to availability. We reserve the right to limit the quantity of any products or services that we offer.
• Condition of Goods: Our products are pre-owned and may show signs of wear and tear. We make every effort to accurately describe the condition of our products, but they are sold “as is.”
• Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

4. Payment Terms

• Payment Methods: We accept various forms of payment, including credit cards, bank transfers, and PayPal. Full payment is required before delivery or pickup of the products.
• Taxes: All prices include GST unless otherwise stated. The customer is responsible for any additional taxes or duties required by their local authorities.

5. Shipping and Delivery

• Delivery Services: We offer delivery services within Australia Delivery times and fees vary based on location and order size.
• Risk of Loss: All purchases made are subject to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
• Pickup: Customers may choose to pick up their purchased items from our warehouse. Pickups must be scheduled in advance.

6. Returns and Refunds

• Return Policy: All sales are final. We do not accept returns unless the product is defective or not as described.
• Refunds: In the event of a defective product or error on our part, we will offer a replacement or refund. Refunds will be processed within 5-7 business days of approval.

7. Trade-in Program

• Eligibility: Our trade-in program is available to customers who wish to exchange their used office furniture for store credit or cash. The condition and type of furniture will determine the trade-in value.
• Process: All trade-ins must be pre-approved by us. We reserve the right to reject any items that do not meet our criteria.

8. Liability

• Limitation of Liability: To the fullest extent permitted by law, Sydney Used Office Furniture shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services.
• Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of your breach of these terms and conditions.

9. Privacy

• Privacy Policy: Your submission of personal information is governed by our Privacy Policy, which can be found on our website.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia.

11. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these terms and conditions at any time. It is your responsibility to check our website periodically for changes.

12. Contact Information

For questions about these terms and conditions, please contact us at:

• Email: sales@sydneyusedoffiefurniture.com.au
• Phone: +61 2 8735 8760
• Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales

Pick Up and Collect Policy

Thank you for choosing Sydney Used Office Furniture. This Pick Up and Collect Policy outlines the procedures and guidelines for customers who choose to collect their purchased items from our warehouse.
All our Sydney Used Office Furniture policies are developed in strict accordance with Australian law. We ensure that our practices not only meet but exceed the legal requirements set by local, state, and federal regulations. This commitment guarantees that our services are environmentally responsible and compliant with the highest standards.

1. Eligibility for Pickup

• Purchase Completion: Only customers who have completed their purchase, including full payment, are eligible to schedule a pickup of their items.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with details of your purchase and instructions on how to arrange your pickup.

2. Scheduling a Pickup

• Appointment Required: All pickups must be scheduled in advance. You can arrange a pickup time by contacting us via phone or email.
• Pickup Hours: Pickups are available during our regular business hours: [insert days and hours of operation]. Please arrive within your scheduled time slot to ensure a smooth process.
• Rescheduling: If you need to reschedule your pickup, please contact us at least 48 in advance to arrange a new time.

3. Pickup Location

• Warehouse Address: All pickups will be conducted at our warehouse located at
  Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales
• Please bring a copy of your order confirmation and a valid photo ID for verification purposes.
• On-site Assistance: Our team will assist you with locating your items and verifying your order. However, please ensure you have adequate help and transportation for loading and securing your items.

4. Pickup Process

• Verification: Upon arrival, present your order confirmation and valid ID. Our staff will verify your order and direct you to your items.
• Inspection: We encourage you to inspect your items on-site before leaving to ensure they meet your expectations. Once items leave our warehouse, they are considered accepted by you and any claims for damage or defects may not be honored.
• Loading: While we can assist with loading, it is your responsibility to ensure your items are safely loaded and secured for transport. Please bring any necessary materials (e.g., straps, blankets) for securing your items.

5. No-Show Policy

• Missed Pickup: If you fail to arrive for your scheduled pickup without prior notice, we reserve the right to reschedule your pickup or cancel your order. Repeated no-shows may result in additional fees or order cancellation.

6. Liability and Risk

• Risk of Loss: Once your items are collected and leave our warehouse, you assume full responsibility for their condition and any potential loss or damage during transport.
• Damages: Sydney Used Office Furniture is not liable for any damage to your items or vehicle that may occur during loading or transport. Please ensure your vehicle is suitable for the items being picked up.

7. Cancellation and Refunds

• Cancellation Policy: If you need to cancel your order before pickup, please contact us as soon as possible. Our standard return and refund policy will apply.
• Non-Collection: If items are not collected within 7 days of the scheduled pickup date and no alternative arrangements have been made, we reserve the right to cancel the order and refund your payment minus a restocking fee.

8. Customer Support

• Contact Information: For any questions or assistance with your pickup, please contact our customer service team at:
• Email: sales@sydneyusedofficefurniture.com.au
• Phone: +61 2 8735 8760
• Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales

Sydney Used Office Furniture Policy Manual

1. Introduction

Welcome to Sydney Used Office Furniture. Our mission is to provide high-quality, affordable used and new office furniture while promoting sustainability through the reuse and recycling of office furnishings. This policy outlines our commitment to customer satisfaction, ethical business practices, and environmental stewardship.

Our written policy has been developed in strict accordance with Australian law. We ensure that all our practices align with the legal requirements set by relevant local, state, and federal regulations.

2. Customer Service Policy

At Sydney Used Office Furniture, we prioritize excellent customer service. Our commitments include:

• Professionalism: Treat all customers with respect and courtesy.
• Responsiveness: Respond to customer inquiries and complaints within 24 hours.
• Transparency: Provide clear and accurate information about our products and services.

3. Product Quality and Assurance

We guarantee the quality of our furniture with the following practices:

• Inspection: Each item is thoroughly inspected for defects and functionality before sale.
• Condition: Clearly label items with their condition (e.g., like new, gently used, minor defects).

4. Returns and Exchanges New Products only

We understand that sometimes purchases may not meet customer expectations. Our return and exchange policy includes. For more information, please read our refund policy.

• Eligibility: Items can be returned or exchanged within 14 days of purchase with a receipt. Re-Stocking fee of 20% of purchase price applies for new items.
• Condition: Items must be returned in the same condition as when sold.
• Refunds: Refunds will be processed within 7 business days of receiving the returned item.
  There is no exchange or refund for secondhand furniture items.

5. Delivery and Pickup

We offer convenient delivery and pickup options:

• Delivery: Available within the Sydney metropolitan area. Delivery fees are based on distance and volume of items.
• Pickup: Customers can arrange to pick up their purchases from our warehouse during business hours.
• Scheduling: Deliveries and pickups must be scheduled at least 48 hours in advance.

6. Environmental Policy

Our commitment to sustainability includes:

• Recycling: We recycle materials from unusable furniture and dispose of waste responsibly.
• Upcycling: Where possible, we refurbish and upcycle furniture to extend its lifespan.
• Eco-friendly Practices: Use eco-friendly cleaning and restoration products.

7. Ethical Business Practices

We are committed to conducting business ethically and responsibly:

• Fair Pricing: Offer competitive pricing based on the condition and quality of the furniture.
• Supplier Standards: Work with suppliers who share our commitment to ethical practices.
• Community Engagement: Support local charities and community initiatives related to sustainability and education.

8. Health and Safety

The health and safety of our customers and employees are paramount:

• Safe Environment: Maintain a clean, safe showroom and warehouse.
• Training: Provide regular health and safety training for all employees.
• Compliance: Adhere to all local health and safety regulations.

9. Privacy Policy

We respect the privacy of our customers:

• Data Protection: Securely store personal information and use it only for transaction purposes.
• No Sharing: Do not share customer information with third parties without consent.

10. Contact Information

For any questions or concerns regarding our policies, please contact us:

• Phone: +61 2 8735 8760
• Email: sales@sydneyusedofficefurniture.com.au
• Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales

Acknowledgement

I, the undersigned, have read and understood the Sydney Used Office Furniture policies as outlined above. I agree to adhere to these policies and understand that failure to comply may result in disciplinary action.

By implementing these policies, Sydney Used Office Furniture aims to ensure a positive experience for our customers, a productive work environment for our employees, and a commitment to sustainability and ethical business practices.

Sydney Used Office Furniture Refund Policy

1. Introduction

At Sydney Used Office Furniture, customer satisfaction is our priority. We offer a refund policy exclusively for new office furniture purchases. This policy outlines the terms and conditions under which refunds are provided.

2. Eligibility for Refunds

Refunds are available only for new office furniture purchases. Used or pre-owned items are not eligible for refunds.

3. Conditions for Refunds

To qualify for a refund on new office furniture, the following conditions must be met:

• Proof of Purchase: Customers must provide a valid receipt or proof of purchase.
• Condition: The furniture must be returned to its original condition, unused, and with all original packaging and tags intact.
• Timeframe: Requests for refunds must be made within 14 days of the delivery date.

4. Refund Process

• Initiating a Refund: Customers must contact our customer service team within 14 days of delivery to initiate a refund. Please provide your order number and reason for the return.
• Return Authorization: Upon approval of the refund request, a return authorization will be issued. Items must be returned within 7 days of receiving the return authorization.
• Return Shipping: Customers are responsible for return shipping costs. Items should be shipped back to our warehouse using a trackable shipping method.
• Inspection: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.

5. Refund Amount

• Approved Refunds: For approved refunds, the purchase price of the item will be refunded to the original method of payment.
• Re-Stocking fee of 20% of purchase price applies for new items.
• Processing Time: Refunds will be processed within 7 business days of receiving the returned item and approval of its condition.

6. Non-Refundable Items

• Used Office Furniture: All sales of used or pre-owned office furniture are final and are not eligible for refunds.
• Custom Orders: Custom or special-order items are not eligible for refunds.

7. Damaged or Defective Items

If new office furniture is damaged or defective, customers should contact us within 48 hours of delivery. We will arrange for a replacement or repair at no additional cost.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact us:

• Phone: +61 2 8735 8760
• Email: sales@sydneyusedofficefurniture.com.au
• Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales

Acknowledgement

I, the undersigned, have read and understood the Sydney Used Office Furniture refund policy as outlined above. I agree to adhere to these policies and understand that failure to comply may result in ineligibility for refunds.
This refund policy aims to provide clarity and transparency for customers purchasing new office furniture from Sydney Used Office Furniture, ensuring a smooth and satisfactory shopping experience.