Privacy Policy

Introduction

Welcome to Sydney Used Office Furniture (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you, how we use that information, and the measures we take to protect it.

Our Data and Privacy Policy is developed in accordance with Australian law, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to protecting your personal information and ensuring that our practices comply with all relevant legal standards.

Information We Collect

Personal Information

We may collect personal information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage in other activities, services, features, or resources we make available on our site. The personal information we collect may include, but is not limited to:

• Name
• Email address
• Mailing address
• Phone number
• Paymentinformation
• Other relevant details

Non-Personal Information

We may collect non-personal information about you whenever you interact with our website. Non-personal information may include the browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.

How We Use Collected Information

We use the information we collect for the following purposes:

• To personalize your experience and respond to your individual needs
• To improve our website based on the information and feedback we receive from you
• To process transactions and manage your orders
• To administer a contest, promotion, survey, or other site feature
• To send periodic emails regarding your order or other products and services
• To follow up with you after correspondence (live chat, email, or phone inquiries)

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Marketing Communications

By using our services, you authorize Sydney Used Office Furniture to use your information for marketing communications and the purposes outlined in this policy. You agree to allow us to use your information to send you product updates, promotional materials, and professional communications via email, fax, social media, or mail, and to engage in other marketing or service-related activities.

If you prefer not to receive these materials, please contact our Customer Service Team at sales@sydneyusedofficefurniture.com.au to opt out. Additionally, all our electronic communications include an unsubscribe link that you can use to opt out.

You can change your preferences regarding receiving materials or information about our products and services at any time by contacting us.

You may opt out of any marketing communication at any time.
We will never sell, license, trade, or share your information with another party for marketing purposes.

Complaints and Feedback

Sydney Used Office Furniture is committed to maintaining the highest standards of privacy and data protection. If you have any concerns or complaints regarding the handling of your personal information, we encourage you to contact us directly so we can address and resolve the issue promptly.

How to Lodge a Complaint:

• Contact Us: Please reach out to our Customer Service Team at +61 2 8735 8760 with details of your complaint.
• Provide Information: Include as much information as possible about your concern, such as dates, specific incidents, and any relevant documents.
• Investigation: We will investigate your complaint thoroughly and fairly. Our team may contact you for further information or clarification during this process.
• Resolution: We will strive to resolve your complaint as quickly as possible and inform you of the outcome in writing. If we require more time, we will keep you updated on the progress.

If you are not satisfied with our response or how we handled your complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC).

Contact Details:

• Email: sales@sydneyusedoffiefurniture.com.au
• Phone: +61 2 8735 8760
• Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales

We value your feedback and are dedicated to improving our practices to better serve you.