Return Policy
Last Updated: August 6, 2024
At Sydney Used Office Furniture, customer satisfaction is important to us. However, due to the nature of our business, which involves the sale of pre-owned items, we have specific policies regarding refunds and returns. Please read the following policy carefully.
1. General Policy
All Sales Final: Due to the nature of used office furniture, all sales are considered final. We do not offer refunds or returns except in cases where the product is found to be defective or not as described.
2. Defective or Incorrect Items
- Eligibility: If you receive an item that is defective, damaged, or significantly not as described, you may be eligible for a refund or exchange.
- Notification: You must notify us of any issues within 3 days of receiving the item. Please provide detailed information and photos of the defect or issue.
- Assessment: Once we receive your claim, we will assess the situation and determine whether a refund, repair, or exchange is appropriate. We may request the return of the item for inspection.
3. Return Process
- Authorization Required: All returns must be authorized by Sydney Used Office Furniture. Unauthorized returns will not be accepted.
- Return Shipping: If a return is authorized, you will be responsible for arranging and covering the cost of return shipping, unless the item is defective or not as described. In such cases, we may cover the return shipping costs.
- Condition of Returned Items: Items must be returned in the condition in which they were received. We reserve the right to refuse returns if the item shows signs of use, damage, or alteration beyond the original condition.
- Return Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales
4. Refund Process
- Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing Time: If approved, refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Exceptions
- Non-Returnable Items: Certain items are non-returnable, including but not limited to clearance items, custom orders, and items marked “as-is” at the time of purchase.
- Trade-In Items: Items purchased through our trade-in program are not eligible for returns or refunds, except in cases of defects or errors.
6. Exchanges
- Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item (if eligible) and place a new order for the desired item.
7. Contact Information
- Customer Service: If you have any questions or need assistance with a return or refund, please contact us at:
- Email: sales@sydneyusedoffiefurniture.com.au
- Phone: +61 2 8735 8760
- Address: Unit 3 58 Lancaster Street, Ingleburn, NSW, Australia, New South Wales